Returns Policy
OVERVIEW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at onlineorders@regroupwithus.com with your order number and reason for return.
If your return is accepted, we’ll send you a paid return shipping label, as well as instructions on how to send your package. There is no cost to you for sending an item back to us.
Unfortunately, items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at onlineorders@regroupwithus.com.
EXCHANGES
The easiest way to try a new size or color is to return your original item for a refund and order the new item as a separate transaction. Of course, you may also order a couple of different sizes/colors in your first order, and raise a return request for any items you don’t want to keep.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalize items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please ge in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return If everything is ok, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onlineorders@regroupwithus.com.